about easyfind


Do I need to register before I can submit an order?

You can call up the content and pages in the easyfind shop anonymously to obtain information relating to the service, prices and delivery times. You can submit an order without registering by providing your address and contact details.

What are the benefits of registering with the shop?

Registration enables your purchased easyfind codes to be allocated directly to your 'my easyfind' account. The codes are prepared and ready for use as soon as our shipping partner has allocated the item to your order. You will be informed immediately if an item you have lost is handed in to a participating lost property office. A further advantage of purchasing new easyfind codes as a registered user is that you do not need to enter your contact details each time.

How do I register as a new user?

You can register an account either via the tab or directly during the order process as part of the "login" procedure.

How do I log in as a new user?

Registered users can log in either via the tab my easyfind or directly during the order process as part of the "login" procedure by entering your email address and password.

I have already registered with easyfind but have forgotten my password.

Existing customers can obtain a link where they can enter a new password by going to 'my easyfind' and entering their email address under Password forgotten?. When you click on the link in the email it will open a page where you can enter a new password. Click on the "Save" button to save the new password. For security reasons we do not dispatch passwords in clear text format by email.

What is "my easyfind"?

Registered customers can login to my easyfind using their email address and password. Once you have logged in you can manage and change your address, contact details and access data. Other functions:
  • Manage your easyfind codes
  • Register new easyfind codes
  • Search for lost property with easyfind codes
  • Change your contact details and access data


How do I place an order?

Once you have chosen one or more articles from the shop you can add them to your shopping basket by clicking on "Add to shopping basket". The box labelled "Shopping basket" in the "Shop" area shows you the articles in your shopping basket and the overall cost. Click on "Show" to view your shopping basket.
  • Step 1: Shopping basket
    • When you have accessed your shopping basket you can change the quantity of the selected articles or delete them completely.
  • Step 2: Login
    • As a registered user you can log in directly using your email address and password. New or unregistered customers can register here or place an order without registering.
  • Step 3: Address
    • The postal address you enter when registering will be used as your invoice address. Your invoice address is also your default shipping address. You can enter a different shipping address here.
    • As an unregistered customer you can enter your address and contact details under Address.
  • Step 4: Payment method
    • All of the available payment methods are displayed here.
  • Step 5: Summary
    • This step provides a summary of your order. You can pay for your order by clicking on the button labelled "Submit order".
  • Step 6: Payment
    • During this step you can enter your payment details if you have selected a payment method other than "Payment in advance". You will be transferred to the external website of our payment service provider. This method guarantees that your payment is completely safe and your personal details protected to the highest standards.
  • Step 7: Payment confirmation
    • Once you have submitted your order you will see a confirmation page. Additionally, an order confirmation will also be sent to your email address.

How can I pay at the shop?

You can choose from these convenient payment methods: bank transfer, PayPal, credit card (Visa, MasterCard) or PostFinance.

How is my data protected?

Our security server encrypts all of your personal transaction data (per SSL). This method ensures that the information cannot be read by unauthorised persons when it is transmitted via the Internet.

How will I receive the articles I order?

When you order from the shop you will receive goods ready for shipping (green identification marker) within 5 working days. We can deliver your order to any address in any country listed in our Terms and Conditions. We can also deliver to a second home address or to your relatives or friends. In this case please let us know when placing your order that the delivery address is not the same as the invoice address. We have selected reliable shipping partners to take care of deliveries.

What shipping costs will I incur for the articles I order?

We deliver the articles you order directly to your home address. For each order you will be charged a flat shipping rate in addition to the purchase price. The shipping rate depends on the country of delivery and is independent of the number of ordered articles. You can find an overview of shipping costs here Shipping costs.

Can I return articles to you?

You can return ordered articles within 14 days of receipt without having to state a reason.

How can I contact you?

We will be pleased to advise you if you have any questions or suggestions. The best way to contact us is via our Contact Form. We will be pleased to answer any questions you have from Monday to Friday between 08:00 and 18:00 hours.

How easyfind works

How does easyfind differ from other systems?

The use of easyfind codes offers a number of advantages that you will only find at easyfind. These include, among others:
  • In addition to the usual keyrings you can apply codes from our extensive range of stickers, luggage tags, etc., to any item of property.
  • The easyfind software for lost property offices is widely used in Switzerland and Austria. You will be notified automatically by email and SMS as soon as an item bearing your code is handed in to a participating lost property office.
  • The software is also used by public transport authorities such as the SBB as well as by lost property offices. Again, you will be informed immediately as soon as a lost item is entered into the transport authority's lost and found system.
  • Finders can use the easyfind code to contact the owner directly via our website. We do not inform the finder of the owner's personal details. It is up to the finder and owner to exchange the necessary details.

How can I report a found item of property?

Finders can report a found item of property bearing an easyfind code in the section Item found!. This is achieved by entering the easyfind code which enables the item to be allocated to its registered owner. The finder can enter an email address or telephone number which will be forwarded to the owner. General information relating to items found that do not bear an easyfind code is available in the area General Information.

How do I know if an item of property bearing one of my easyfind codes has been found?

In this case you shouldn't need to do anything - you will be informed of the find either by email or SMS, depending on your selection. As a registered easyfind user you can also visit the area my easyfind and check under Search to see if an item belonging to you has been handed in to a participating lost property office.

How do I find a lost item that is not registered?

In the area labelled Lost Something? you can send an enquiry via Onlinesuche to the lost and found service in Switzerland and Austria.

How long is my easyfind code valid for?

You can check the validity and remaining duration of your easyfind codes at any time under my easyfind by clicking on the menu item "Manage Codes". You can also use the same menu item to purchase an extension for your code.

Are there any additional costs?

There are no other additional costs apart from those for ordering and shipping easyfind codes. All costs are included in the ordering process and clearly visible on the invoice.
Some of the participating transport authorities and lost property offices may raise a charge for returning a lost item of property (return charge, finder's reward, ?); you may therefore incur additional costs when you collect your property from these offices. For details please contact the office in possession of your property.